Delivery
We know how important it is to receive your hair extensions quickly and safely. HairXtensions dispatches UK and international orders Monday to Friday using the delivery services available for each destination.
Delivery charges are calculated automatically at checkout according to the weight, contents and destination of your order.
Quick answer: Order before 3pm Monday–Friday for same-working-day dispatch when we're open. Standard UK orders are sent using Royal Mail Tracked, customers needing their UK order more urgently can add Royal Mail Special Delivery by 1pm, and international delivery is available to a range of destinations worldwide.
Standard UK Delivery
Our standard UK orders are sent using a Royal Mail Tracked service.
- Tracking included
- Typically around 1–3 working days after dispatch
- Delivery times are estimates rather than guarantees
- Delivery charge calculated at checkout
Need It Faster?
Upgrade your UK order to Royal Mail Special Delivery by 1pm.
For eligible UK postcodes, the service is designed for delivery by 1pm on the next working day, subject to Royal Mail service conditions and geographical restrictions.
View Special DeliveryInternational Delivery
HairXtensions also delivers to a range of destinations outside the United Kingdom. International delivery charges depend on the destination and weight of your order and are calculated automatically at checkout.
Europe
International deliveries to European destinations typically take around 3–5 working days after dispatch.
Customs processing and local postal services can sometimes increase delivery times.
Rest of World
Deliveries to destinations outside Europe typically take around 7–12 working days after dispatch.
These are estimated delivery times rather than guaranteed delivery dates.
International delivery costs: add your products to the basket and enter your delivery address during checkout to see the available delivery options and applicable shipping charge.
When Will My Order Be Dispatched?
Our normal dispatch days are Monday to Friday, excluding Bank Holidays and announced closure periods.
Orders completed before our normal 3pm dispatch deadline can be dispatched that same working day when we're open.
Before 3pm
Orders completed before the deadline can normally leave us that same working day.
After 3pm
Orders completed after the deadline will normally move to our next working dispatch day.
Orders are not normally dispatched by HairXtensions on weekends or Bank Holidays. Any temporary closure information will be displayed on our website where applicable.
How Much Is Delivery?
Delivery charges vary according to the weight, contents and destination of your order and are calculated automatically during checkout.
This means you'll see the applicable delivery charge before completing your purchase.
Customs, VAT & Import Charges
Orders delivered outside the UK may be subject to customs clearance, local VAT, import duties or other charges imposed by the destination country.
HairXtensions must declare the correct value of international shipments on the relevant customs documentation. We cannot reduce or alter the declared value of an order.
Any customs duties, import VAT or local charges imposed by the destination country are normally the responsibility of the recipient and are not included in the HairXtensions delivery charge.
Customs procedures vary between countries and can occasionally delay an international parcel. If you need information about possible charges or customs requirements, please check with the appropriate customs authority for your destination before ordering.
International Tracking
Where tracking is provided with your selected international delivery service, tracking details will be sent after your order has been dispatched.
Once a parcel reaches the destination country, additional tracking updates may be supplied by the local postal or delivery service.
If customs charges are due, the local postal service or customs authority may contact the recipient before the parcel can be released. If required charges are not paid, the parcel may eventually be returned to the sender.
How Do I Track My Order?
Once a tracked parcel has been dispatched, tracking details are sent to the email address used when placing your order.
UK customers can use their Royal Mail tracking number directly on the official Royal Mail tracking website.
Track Your UK ParcelCan't see your dispatch email? Check your spam or junk folder and make sure the email address entered at checkout was correct.
What Emails Will I Receive?
Order Confirmation
After checkout, you'll receive confirmation that your order has been received along with your order number.
Dispatch Confirmation
Once your order leaves us, you'll receive a dispatch confirmation and tracking information where applicable.
Check Your Delivery Address Carefully
Please make sure your name, house number, street, town, postcode and country are correct before completing checkout.
We prepare orders quickly, so contact us immediately if you notice an error.
Once an order has entered dispatch processing or has been handed to the delivery carrier, we may no longer be able to change its delivery address.
Can I Change My Order Before Dispatch?
If you need to change or cancel an order, contact us as quickly as possible.
Because orders are prepared rapidly before our 3pm dispatch, amendments cannot be guaranteed once processing has begun.
The earlier you contact us before dispatch, the better the chance we have of making the requested change.
Do You Deliver at Weekends?
HairXtensions dispatches orders Monday to Friday.
Royal Mail may deliver certain tracked services on Saturdays and, for some services and areas, Sundays. However, customers should not rely on a weekend delivery unless a specific guaranteed weekend service has been purchased.
Our current Special Delivery upgrade should therefore be treated as a next-working-day service subject to the applicable Royal Mail conditions.
Waiting for Hair for a Salon Appointment?
We strongly recommend waiting until your order has arrived and you've checked the colour, length, quantity and products before arranging or attending a hair-extension fitting appointment.
Delivery networks and customs processing can occasionally experience unexpected disruption, so allowing extra time before an appointment is always sensible.
What if My Delivery Is Delayed?
Estimated delivery periods are not guarantees unless the specific delivery service states otherwise.
Occasional delays can occur because of circumstances such as high parcel volumes, weather, transport disruption, customs processing or local postal service issues.
If Your Parcel Is Taking Longer Than Expected
Check Your Tracking
Review the latest available tracking update and delivery status.
Allow for Working Days
Weekends, Bank Holidays, customs checks and service disruptions can affect expected delivery timing.
Contact Us
If the parcel is significantly overdue, send us your order number so we can review the available tracking and advise you on the next step.
What if My Parcel Appears to Be Lost?
If a parcel has not arrived and the tracking shows an extended delay, please contact us.
As the sender, HairXtensions can investigate the shipment with the relevant delivery carrier when the applicable investigation or claim process allows.
Please keep your order number and tracking information available when contacting us so we can locate the shipment quickly.
Tracking Says Delivered but I Can't Find My Parcel
First check the tracking information carefully for any available delivery details.
If you still cannot locate the parcel, contact us with your order number and tracking information. We can then review the available delivery details and, where appropriate, ask the delivery carrier to investigate.
What if My Parcel Arrives Damaged?
If your parcel or its contents arrive damaged, please contact us as soon as possible.
To help us investigate, keep the item, packaging and delivery label and send us:
- Your order number
- A description of the damage
- Clear photographs of the parcel and packaging
- Clear photographs of any damaged product
Please do not dispose of damaged packaging or products until we've had the opportunity to review the issue, as they may be required during the delivery investigation.
What if an Item Is Missing From My Order?
If your parcel arrives but you believe something is missing, contact us promptly with your order number and details of the item concerned.
We'll check the order and our dispatch information and work with you to resolve any confirmed packing error.
Busy & Festive Periods
Delivery networks can become significantly busier around Black Friday, Christmas and other peak periods.
If your order is needed by a particular date, allow additional time. UK customers can also consider our Special Delivery upgrade rather than relying on the normal estimated delivery window.
Need to Return an Order?
Delivery questions and product returns are handled separately. If your order has arrived and you'd like to arrange a return or exchange, see our dedicated Returns & Exchanges page.
Returns & ExchangesDelivery FAQs
What time is the HairXtensions dispatch deadline?
Our normal same-working-day dispatch deadline is 3pm Monday–Friday, excluding Bank Holidays and announced closure periods.
How long does standard UK delivery take?
Standard Royal Mail Tracked orders typically arrive around 1–3 working days after dispatch, although this is an estimated rather than guaranteed delivery period.
Do you offer next-day UK delivery?
Yes. You can add our Royal Mail Special Delivery by 1pm upgrade. For eligible postcodes, this is designed for delivery by 1pm on the next working day, subject to the applicable service conditions and geographical restrictions.
Do HairXtensions deliver internationally?
Yes. We deliver to a range of international destinations. Available services and delivery charges are shown during checkout after you enter your delivery address.
How long does European delivery take?
European orders typically take around 3–5 working days after dispatch, although customs and local delivery services can cause additional delays.
How long does Rest of World delivery take?
Orders outside Europe typically take around 7–12 working days after dispatch. This is an estimated delivery period rather than a guarantee.
Will I have to pay customs or import charges?
International orders may be subject to local customs duties, VAT or import charges. Where imposed by the destination country, these charges are normally the responsibility of the recipient.
How much does delivery cost?
Delivery costs depend on the weight, contents and destination of your order and are displayed during checkout.
Will I receive tracking?
Tracking information is sent after dispatch where the selected delivery service provides tracking.
Can I change my delivery address?
Contact us immediately if you've made an address error. We may be able to help before processing is complete, but changes cannot be guaranteed once the order is being dispatched or has been handed to the carrier.
Do you dispatch on Saturdays or Sundays?
No. Our normal HairXtensions dispatch days are Monday–Friday.
What should I do if my parcel is delayed?
Check your tracking first where available. If the parcel is significantly overdue, contact us with your order number and we'll review the available delivery information.
What if tracking says delivered but I haven't received it?
Check the tracking information first. If you still cannot locate the parcel, contact us so we can review the delivery details and advise on the next step.
Should I book a fitting appointment before my hair arrives?
We recommend waiting until your order has arrived and you've checked the colour, length, quantity and products before relying on it for a fitting appointment.
Need Help With Your Delivery?
Check your tracking first where available. If you still need assistance, contact us with your order number and we'll be happy to look into your delivery.
Contact Us Special Delivery