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FAST DISPATCH: WE SEND MONDAY TO FRIDAY AT 3PM

Delivery

Delivery Options:

Delivery costs vary due to the weight of your order, which is automatically calculated upon checkout. Prices are kept low by regular price checks. We will dispatch all items same day guaranteed on all orders purchased before 3pm Monday to Friday*

* Special Offer for a limited time only: Orders placed over £150 (excluding p&p) we will give you a free upgrade to standard Special Delivery Pre 1pm* (UK orders only/excluding heavy items such as aftercare products and kits)

** Please note that for all deliveries unfortunately we are unable to leave parcels in a safe place, all requests will be ignored, this is to prove the safe arrival of your valuable goods. We only deliver to the address provided to us upon checkout, we will not amend or change any postal address once an order has been confirmed and paid for this includes any delivery notes for Royal Mail, they will only deliver as addressed.

United Kingdom Orders:

We currently ship all our products within the UK by Royal Mail Tracked. This service normally takes 1-3 working days after dispatch, however this isn't a guaranteed service and may take longer than expected. Unfortunately Royal Mail will not attempt deliveries on public bank holidays.

If you require your order urgently we recommend you use Special Delivery which is a next-day service (during weekdays) which is charged on top of the standard delivery fee, all you have to do is add the Special Delivery Upgrade to your shopping cart.
 

Christmas Orders: Please expect delays during the busiest time of the year between late November and December when using the standard delivery service as deliveries may take longer than expected, unfortunately this is something beyond our control, thank you for your patience.

Delivery outside the United Kingdom:

HairXtensions.co.uk deliver to the many different locations around the world, prices depend on the weight of your order and are automatically calculated upon checkout.

Delivery Times:
▪ Europe: 3-5 working days*
▪ Rest of World: 7-12 working days*

International shipments maybe subject to customs processing depending on the value of the order. Due to customs declaration laws we will declare the correct value amount when shipping your order. Please note aware that delays may occur from the customs inspection team and import duty maybe required which the buyer must pay.

* Since the UK has left the EU all items maybe subject to further customs checks and VAT charges, therefore there maybe a delay with deliveries.The buyer will be liable for these charges and therefore be contacted by customs once your shipment has been processed. For further details please contact your local customs customer services for fees and delivery time information. If the recipient has not received a card from the postal service about the item being held awaiting a VAT/Customs charge, we would advise that they contact their own postal service. Some countries may require the recipient to contact customs directly, but the overseas postal service will be able to confirm this. Unfortunately, Royal Mail are not permitted to contact overseas postal services or customs office on the recipient’s behalf. This must be done directly. If the item cannot be delivered or if the VAT is not paid, the item will be returned to sender.

Checking Your Order Status:

You will receive two e-mails after you have placed your order:

 
▪ The first confirms that your order has been received and your order is in processing (your order confirmation number will be included); this e-mail will arrive to you within a few minutes of placing your order.

▪ The second confirms that your order has been dispatched, along with your tracking details, this e-mail should arrive within approximately 1-2 hours after our 3pm dispatch deadline (Monday to Friday)

If you have not recieved the confirmation email please check your spam folder and add sales@hairxtensions.co.uk to your safe senders list.

 

Tracking Your Parcel:

All UK deliveries are dispatched via Royal Mail Tracked or Special Delivery, your tracking number will be automatically sent to you once dispatched (within 1-2 hours after our dispatch deadline Monday to Friday) You can use that number for Order Tracking by clicking on the following link Track Your Order which will take you to the official Royal Mail website. Please note, it may take 24 hours after your package was picked up from our fulfillment center before tracking information appears on the website.

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