HairXtensions.co.uk unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us within 28 days of recieving your unused product and we will refund your money under our terms below:
28 Days Returns for a Refund:
Within 28 days of recieving your order, you may return any unused product purchased from HairXtensions.co.uk for a refund. If you are returning our aftercare products they must not be opened and must be in there original packaging as must all of our products. Hair Extensions must be unused, if you have used them we are unable to accept these back due to hygiene reasons (unused bundles must not be split/removed or tempered with) During the festive period November to December we allow an extra 14 days (42 days) to return your goods for a refund or exchange.
Need An Exchange?
If you would like an exchange, for example you purchased an incorrect colour, please contact us to arrange for an product exchange, customers has to bear return cost and pay for the item/s to be resent. If you've not received the correct order, please return your order back to us and once received we will dispatch your replacements.
When returning your order please include the following in your package: Un-opened items you are returning in the original packaging along with the a copy of the sales invoice with the items and prices circled. Please write the reason for your return on the invoice. For your protection, please use a Recorded or Insured Parcel Post service.
Print Our Returns Form/Label:
Please print off and complete our Returns Form and return it back along with your order, you can also print off our Returns Label for your convenience. Also so we know that your return is on its way please complete the online form below to request a return or exchange.
Our Returns Address:
HairXtensions.co.uk (Returns)
Po Box 557, Eastleigh, SO50 0GJ