Contact Us
Need help with an order, delivery, return, colour match or one of our hair-extension products? Our customer-service team is here to help.
For the quickest answer, select the relevant help section below. If you still need assistance, send us a message using our online contact form.
Important August Closure
HairXtensions will be temporarily closed from 20th–31st August 2026 for our annual stock count. During this period, orders cannot be placed and no parcels will be dispatched.
We reopen on Tuesday 1st September, when normal ordering and our 3pm dispatch service will resume.
Please place any orders you need before 3pm on Wednesday 19th August.
What Can We Help With?
You may be able to find the answer immediately without waiting for a reply.
Delivery & Tracking
UK and international delivery, tracking, delays and Special Delivery.
Delivery InformationFitting & Removal
Find fitting and removal information for the extension methods we stock.
Fitting GuidesContacting us about an order? Please include your order number. This helps us locate your order and respond more efficiently.
Opening Hours & Dispatch
Our normal customer-service and dispatch schedule is:
9am–5pm
Normal cutoff: 3pm
No normal dispatch
Before Sending a Message
- Check your spam or junk folder if you're waiting for an order confirmation or tracking email.
- Include your order number if your enquiry relates to an existing purchase.
- For product concerns, include clear details about fitting, aftercare and the issue you're experiencing.
- For returns or exchanges, please use our Returns & Exchanges page.
- For colour advice, use our Colour Match service .
Send Us a Message
Tell us what you need help with and provide as much useful information as possible.
Looking for a Quick Answer?
Our Frequently Asked Questions cover many of the most common questions about HairXtensions products, ordering, delivery, returns, colour matching, fitting and aftercare.
View Frequently Asked Questions