Feel free to contact us regarding any of your queries, our fully trained customer service team will be glad to help! We aim to respond to all messages normally within a few hours, or within 24 hours at the latest (excluding evenings, weekends and bank holidays)
Please view our Frequently Asked Questions before sending us a message.
Opening Hours and Dispatch Deadlines:
▪ We are open Monday to Friday 9am to 5pm
▪ Dispatching Mon-Fri at 3pm
We are not open nor dispatching on weekends/bank holidays.
If you would like to request a return or exchange please view our Returns Policy and fill out the online form.
If you need assistance with colour matching your hair, please refer to our Colour Match Guide
On the assumption that you've not received a confirmation email, please check your spam folder before emailing us. You can also check your order history by logging into Your Account
HairXtensions.co.uk Direct Ltd
Po Box 557, Eastleigh, SO50 0GJ
If your inquiry is in relation to an order please remember to include your order number.
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To help keep prices low, we don't have a call centre. Whatever you need help with, just let us know...